We love working with Intact Teams.  

We can just do a one day experience or a fully customized team development program.  We’ve worked with 

First this is a truly unique experience the Team gets to have together – instead of being in an office everyone gets to put on casual clothes and spend the day at a farm.  We are well back from the road and surrounded by trees.  For those who spend most of the time in the city its a welcome change and our location just west of Milton is an easy drive from anywhere in the GTA.

Key Concept: Personality Type and Working Styles

In most teams what causes tension is different perspectives.  Perhaps you have done some style instruments?  DISC? MBTI? Social Styles? Whole Brain?  – we “know” people think differently from us – but we still think the way we think and rarely realize how this changes the way we see others.   We start the day with a talk about the horses unique perspective (horse are prey animals) and how different that is from people (humans are predators), we send out information in advance that teaches how to read simple feedback from horses (watch the ears!) and then we invite the team to watch a supervised interaction.  

Key Concept:  Ladder of Inference (Chris Argyris).

In 15 years not one person has ever been able to observe the feedback of the horse without misinterpreting what they observe (and how much horse experience they have makes no difference).  Two things happen – I ask for *observation* and instead get *interpretation*.  “That horse is not friendly, that horse is worried, that horse doesn’t like me” instead of “the horse moved his head” or “the horse stepped back”.  This is a critical awareness.  Conflicts often arise from a misinterpretation of actions – and it happens so fast most people cannot tell the difference between observation and interpretation.  He interrupted me twice turns into – he’s not a team player, he doesn’t like me, he is someone I don’t want to work with.

The second thing that happens is we interpret response through the lens of our intention.  So if we intend to be friendly and are smiling and saying friendly things in a friendly tone then if the horse turns away the problem is the horse doesn’t understand yet – so we keep doing the same thing waiting for the horse to “get it”, completely missing that the horse is trying to tell us its uncomfortable with a predator invading its personal space.  The closer we get trying to show how friendly we are the more stressed the horse gets.  The same things happens with teams – one person trying to be helpful is interpreted by another as a micro manager.  Another who wants to give people space to be creative is perceived as aloof.



Team programs will focus on the needs of your specific team,  These are the most popular focus areas with past clients.   One of the curious things about a Horse Sense session is that whatever dynamics are occurring within your team


  • Coaching people to achieve results
  • Understanding how individual differences can be used for improved effectiveness rather than sources of tension and conflict
  • Balancing and measuring quantitative and qualitative results
  • Moving from reactive to proactive “big picture” leader
  • Building a high performance team
  • Four step model for achieving results

Communication Skills

  • Recognizing impact of emotions on others
  • Providing constructive feedback listening for understanding
  • Paying attention to body language to enhance understanding
  • Emotional intelligence and empathetic listening

Collaboration Skills

  • Replacing compliance with true engagement.
  • Win/win negotiation – understanding the needs of others
  • Proactively responding to potential conflict situations
  • Building trust based relationships

Team Skills

  • An expanded level of mutual understanding, trust and respect
  • Increased alignment in the team’s thinking and strategies for moving forward
  • The resolution of team issues related to trust, communication, alignment and cooperation
  • Understanding and practice at learning and self-improvement as a team

Relational Skills

(intra team and/or with clients/stakeholders)

  • Understanding Feedback
  • Empathetic Listening
  • Building Effective Relationships
  • Diversity and Appreciating Differences

We strongly recommend that you finish the day with a business task that your team will work on together.  This can be started during the final hour of the horse sense session and then worked on back at the office.  When people apply their new skills they often achieve breakthrough results.    Past clients have work on tasks as simple as creating a team charter (a document describing how the team will work together) or as complex as coming up with a new strategic plan.